CACHE COMPASS PRIVACY POLICY
Effective Date: October 4, 2026 Policy Version: 2026-10-04
This Privacy Policy explains how information is handled when you visit the Cache Compass website, purchase a license, activate or use Cache Compass, request support, use an optional diagnostic tool, or otherwise interact with Cache Compass.
1. INFORMATION WE MAY COLLECT
Purchase and customer information.
Depending on the purchase method, Cache Compass may process your name or contact information, email address, order and transaction identifiers, product or license tier, payment status, promotion or referral information, and refund, dispute, or chargeback status.
Payment-card information is processed by the applicable payment provider. Cache Compass does not need to store your full payment-card number.
License information.
Cache Compass may process license identifiers, license status, licensed avatar capacity, activation and entitlement records, Second Life avatar names and/or UUIDs associated with licensed slots, current and historical avatar assignments, upgrades, additional capacity, complimentary licenses, and administrative adjustments.
Technical and security information.
Cache Compass may process limited technical information reasonably necessary to operate, secure, troubleshoot, maintain, and prevent abuse of Cache Compass, including application version information, timestamps, licensing requests, error information, device or installation information reasonably necessary for licensing, and security-related events.
Support information.
If you contact Cache Compass, we may retain messages and information you provide so we can respond, troubleshoot problems, document resolutions, identify recurring defects, maintain support history, prevent repeated abuse or fraud, and improve the Services.
2. SUPPORT DIAGNOSTIC INFORMATION
Cache Compass may provide an optional support diagnostic tool.
If you choose to run or submit a diagnostic, it may collect technical information relevant to troubleshooting, including Windows version, Cache Compass version, Firestorm version and configuration information, application and filesystem paths, Windows user-folder paths, display and monitor information, application logs, Firestorm logs relevant to the reported problem, Cache Compass move journals or error records, error messages, technical identifiers, UUIDs, and inventory or folder names appearing in relevant diagnostic logs.
Filesystem paths may contain a local Windows account name or other locally configured folder information.
Cache Compass attempts to limit diagnostic collection to information reasonably useful for troubleshooting, but customers should review diagnostic material before submitting it if they are concerned that a particular local filename or path may be visible.
Diagnostics are not intended to collect Second Life passwords, MFA codes, recovery codes, full payment-card numbers, or similar secret credentials.
Do not intentionally place secret credentials in diagnostic files or support messages.
Diagnostic information may be used to investigate the reported issue, identify software defects, improve compatibility, improve Cache Compass, maintain security, and document support resolutions.
3. INFORMATION CACHE COMPASS DOES NOT REQUIRE
Cache Compass does not require your Second Life account password.
Do not provide your Second Life password, MFA code, recovery code, or other login credential to Cache Compass.
Cache Compass is designed to work alongside your existing Firestorm environment rather than requiring you to surrender your Second Life login credentials.
4. HOW INFORMATION IS USED
Cache Compass may use information to provide and activate licenses; associate licensed avatars with your entitlement; administer upgrades and capacity; process purchases, refunds, discounts, and payment disputes; maintain historical licensing records; provide secure license recovery; prevent fraud, piracy, unauthorized sharing, and license circumvention; provide support; diagnose technical problems; maintain security; improve Cache Compass; maintain compatibility; comply with legal obligations; and establish, exercise, or defend legal rights.
Cache Compass does not sell personal information for money.
5. INVENTORY DATA
Cache Compass interacts with locally available Firestorm-related inventory information in order to perform inventory-management functions.
Cache Compass is not intended to create a commercial database of your Second Life inventory or sell your inventory information to advertisers.
Information necessary for licensing, security, troubleshooting, diagnostics voluntarily submitted for support, or other support functions may be transmitted to Cache Compass services where required for those functions.
6. PAYMENT PROCESSORS AND SERVICE PROVIDERS
Cache Compass may use third-party providers for payment processing, website hosting, licensing infrastructure, database hosting, email delivery, file storage, security, analytics necessary for operation, error reporting, and other operational functions.
Those providers may process information as necessary to provide their services and are subject to their own legal and contractual obligations.
7. PROMOTIONS, REFERRALS, BLOGGERS, AND REVIEWERS
Cache Compass may maintain records associated with promotional codes, referral programs, complimentary licenses, blogger or reviewer access, or similar programs where necessary to administer those programs, prevent abuse, measure program performance, or comply with legal obligations.
8. LEGAL DISCLOSURES
Cache Compass may disclose information where reasonably necessary to comply with applicable law or valid legal process; investigate fraud or unlawful conduct; protect Cache Compass, its users, or others from security threats; enforce the Terms; or establish, exercise, or defend legal claims.
9. DATA RETENTION
Cache Compass retains information for as long as reasonably necessary for the purposes for which it was collected.
Licensing, purchase, payment, fraud-prevention, agreement-acceptance, and avatar-assignment history may be retained after an active assignment or license changes because those records may be necessary to document ownership, licensing history, prior assignments, chargebacks, disputes, legal acceptance, support issues, or security events.
Support and diagnostic information may be retained as reasonably necessary to resolve the issue, identify recurring defects, maintain security, document support history, improve the Services, or establish or defend legal claims.
Where applicable law requires deletion or limits retention, Cache Compass will comply with those requirements.
10. AGREEMENT ACCEPTANCE RECORDS
Cache Compass may retain records showing the Terms, Privacy Policy, Refund Policy, or legal-bundle version presented or accepted by a customer.
These records may include the agreement version, acceptance timestamp, authenticated user or customer identifier, transaction or order identifier, applicable license, and related purchase information reasonably necessary to establish what was accepted.
11. DATA SECURITY
Cache Compass uses reasonable administrative and technical measures intended to protect information from unauthorized access, loss, alteration, or disclosure.
No Internet-connected system can be guaranteed completely secure.
12. YOUR PRIVACY RIGHTS
Depending on where you live, applicable law may provide rights concerning personal information, including rights to request access, correction, deletion, or information regarding how your data is processed.
Requests may be submitted through the official Cache Compass contact method.
Cache Compass may need to verify your identity before responding.
Some information may lawfully be retained when necessary for transactions, fraud prevention, security, legal obligations, dispute resolution, contract records, or establishment or defense of legal claims.
13. CHILDREN
Cache Compass is a software utility intended for users capable of entering into a legally binding purchase and software license agreement.
Cache Compass is not directed toward children under 13, and we do not knowingly seek to collect personal information from children under 13.
14. THIRD-PARTY PLATFORMS
Cache Compass is independent of Linden Research, Inc., Linden Lab, Second Life, Firestorm, The Phoenix Firestorm Project, Microsoft, payment processors, and other third-party platforms or providers.
Information collected independently by those services is governed by their respective privacy policies and practices, not this Privacy Policy.
15. CHANGES TO THIS POLICY
Cache Compass may update this Privacy Policy as Cache Compass, its Services, third-party dependencies, operational practices, or applicable law change.
The effective date and policy version shown at the top identify the current version.
16. CONTACT
Privacy questions and requests may be submitted through the official contact method listed on the Cache Compass website at: